Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at talkcases.brand@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at talkcases.brand@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at talkcases.brand@gmail.com.

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

To be eligible for a return, your item must be in the same condition that you received it — unused, with original packaging, and with proof of purchase (such as an order confirmation or receipt).

To start a return, contact us at talkcases.brand@gmail.com with your order number and a description of the issue. Items sent back to us without first requesting a return will not be accepted.

If your return is approved, we’ll provide a return shipping label along with instructions on how and where to send the item.

 

Return Shipping Costs
Unless the item arrived damaged or we made an error with your order, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without proof of delivery.

 

Return Address:

HaThiya Street, 5953116 Bat Yam, Israel

Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right with either a replacement or full refund.

Exceptions / Non-Returnable Items
We cannot accept returns for the following:

• Personalized or custom products

• Gift cards

• Sale items

Please contact us if you have any questions about your specific item.

Exchanges
If you'd like a different product or variation, the fastest solution is to request a return and place a new order after the return is accepted.

European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unused and in its original packaging, and you must include proof of purchase.

Refunds
We’ll notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at talkcases.brand@gmail.com.